Where is my order?
You can track your order by clicking on the tracking link in your shipping confirmation email or by logging into your account, finding the relevant order, and selecting “Track Order” to access the carrier’s specific tracking link.
If you haven’t received a shipping confirmation email, please check your spam folder.
For cnluxuryandcomfort.com, please note that our collection is made-to-order and may take up to 7 working days to be received. If you have ordered other products alongside, they will ship separately, and you will be notified by email for each shipment.
How much is delivery and how long does it take?
UK DELIVERY
We offer delivery to the UK and Northern Ireland. Delivery is Monday to Friday (except Public Holidays).
Service Timeline (working days) Cost
Standard 2-3 working days. Cost from £5.50 to £10.50 Free delivery for orders more than £100*
Express Next-day
Order by 2pm Starts at £25.
Orders placed on Friday will be delivered on Monday
*For more details about the delivery price follow the link: www.postoffice.co.uk
Our C&N online LTD are made-to-order. Please allow up to 7 business days to receive your order. If you have ordered other C&N products, they will be dispatched within our regular delivery timeline.
I believe that my order is stuck or lost in the courier network:
Occasionally, orders can encounter issues such as being lost, stuck, or experiencing significant delays within a courier’s delivery network. We kindly request your patience and understanding during these situations.
Please allow a 48-hour window for tracking information to update, as some orders may require additional time to reach you.
If, after this period, your tracking information still hasn’t shown any progress, please reach out to us via our contact form below. Our dedicated team will assist you in locating your package and, if necessary, arranging for a replacement. To expedite this process, we may ask you to complete and return a brief declaration form.
If we have already dispatched a replacement order and the original one subsequently arrives, we kindly request that you either return the extra items to us or contact us to discuss payment of invoice if you prefer to keep them.
Why has my C&N bedding not arrived yet?
Please note that items from this collection are made to order. The manufacturing and shipping process may take up to 7 working days. If you’ve been waiting for your order for longer than 7 working days, please reach out to us via our contact form below.
Also, if you’ve ordered other products alongside your silk or cotton items, please be aware that they may will arrive separately.
How can I change my shipping address?
If you’ve already placed an order, please contact us immediately via our contact form below. We’ll make every effort to reroute the shipment. However, please be aware that our warehouse operates efficiently, so your order may have already left our premises. In such instances, we suggest reaching out to the courier company directly and requesting a change of delivery address.
How can I change my billing address?
For fraud prevention purposes, we are unable to change your billing address or payment method after you have placed an order.
Which carriers do you use?
For domestic orders, we aim to offer flexibility in carrier options and currently partner with two reliable carriers: Royal Mail and DPD.
Returns & Exchanges
UK RETURNS
What is your returns policy?
We accept returns up to 15 days after purchase. To return the item for free, login to our account with your order number and email address.
To initiate a FREE return for a refund items MUST BE unused, unwashed in their original packaging and with all tags attached. PLEASE NOTE, due to health & hygiene reasons, duvets & pillows & scrunchies & some accessories for the bathroom ( every product will be marked with the possibility of return) ARE NOT eligible for return.
During and only by Black Friday, we offer an extended 30-day return window for unworn, unwashed, and undamaged products, with the exception of candles. Items must be returned with their original packaging and all tags and labels attached. Refunds cannot be processed for products received after this period.
Damaged or faulty products will either be refunded in full or exchanged if a replacement product is available.
Please note that items used for commercial purposes are not eligible for refunds.
It’s important to be aware that we reserve the right to refuse items that do not meet these criteria, and we will notify you via email before sending the product back.
To start a return:
1. Return your items which are returnable, to the post office
2. Please include the returns form in the box.
3. Please send a copy of your proof of postage to cnluxury24@gmail.com
4. Drop off your parcel at the nearest Royal Mail Post Office or drop-off point (locate the closest location here). Retain the receipt as proof of drop-off.
Once received, your refund will be processed within 14 business days. Once you receive a refund notification, the refund will show on your credit card in a few days.
I lost the returns form
If you’ve misplaced the label, you can easily generate your free postage label or QR code here.
Before returning your items, please ensure they adhere to our return policy: unworn, unwashed, and undamaged with their original packaging and all tags and labels attached. During Black Friday, we accept returns within 30 days after receipt.
For C&N bedding, please contact our team and we will send you a free postage label. Since this product is made to order, it will be sent back directly to our supplier.
Please allow up to 10 working days for our warehouse team to receive, unpack, and process your refund. If you haven’t received a refund confirmation email after this time, feel free to get in touch.
How long does it take for my return to process?
After we receive your return order, please allow up to 10 business days for processing. You’ll receive an email confirmation once your refund is completed. Once you receive the refund notification, it will appear on your credit card within a few days.
Do you offer exchanges?
Unfortunately, we don’t offer direct exchanges. If you’d like to exchange a product, please contact us via our contact form below. Our team will create an invoice for the desired item and help you coordinate the return and refund for the unwanted item. You can confidently proceed with a new order, knowing that you’ll receive a prompt refund for the items being returned, as long as they remain unused.
Regarding gifts, we currently don’t provide gift exchanges. In such cases, the refund for the returned item will be credited back to the original purchaser’s bank account.
Orders & Billing
How can I edit or cancel my order?
We recommend reaching out to us promptly via our contact form below. While we will make every effort to accommodate your request for order amendments, please understand that our warehouse places a high priority on swiftly dispatching orders as soon as they are made.
If your order has already undergone processing, don’t worry—you’ll be covered under our returns policy. If your order has not yet been shipped, our team can cancel your original order and assist you in creating a new one with the correct items.
I forgot to apply my discount code.
Please contact us through our contact form with your discount code and order number. Our customer service team will assist you in applying the discount if it is eligible. Note that the code may not have been applied if it did not meet the necessary criteria.
I have a problem with my discount code
If your discount code isn’t functioning as expected, we recommend verifying the code’s expiration date and any minimum spend requirements, as specified in the terms and conditions.
It’s important to note that we are unable to combine multiple discount codes. However, it’s worth mentioning that our free shipping offer is applicable to all discounted orders, as long as they meet or exceed a value of GBP 100.
I am missing an item in my order
We are really sorry if there is an item missing from your order.
To resolve this, please reach out to us via our contact form below, and we will promptly arrange for the missing product to be sent out. In your email, kindly include your order number and the name and quantity of the missing product.
I received an incorrect product
We want to sort out any issues with incorrect items straight away. If you’ve received an item that doesn’t match your order, please reach out to us via our contact form below with the product name you’re missing. We’ll promptly arrange for a replacement to be sent out.
An item in my C&N order has arrived damaged, what should I do?
We’re sorry if you have received a damaged item.
To assist you promptly, please reach out to us via our contact form below and we will promptly arrange for a replacement product. NOTE: We are only responsible if there is direct damage to our products. We are NOT responsible for damage to the packaging. In your email, kindly include your order number, the name of the product, and attach a photo showing the damage to the item.
Can I place a trade order?
Depending on the size of your order, we may be able to provide a discount for trade orders. For inquiries regarding trade discounts, please reach out to us via our contact form below and let us know which items you’d like to order (name, size, and colour).
How can I change my payment method?
For fraud prevention purposes, we are unable to change your payment method after you have placed an order.
Is it possible to place an order by telephone?
Currently, we do not support telephone orders due to the limited capacities of our small team. However, we are always ready to assist you through our online customer service channels. If you have any questions or concerns, please feel free to get in touch with us online, and we’ll do our best to provide the clarity and help that you need.
Product Availability & Selection
One of the products I am looking at is out of stock
At C&N, we’re committed to maintaining the high standards we set for our products. That’s why we meticulously manage our inventory to avoid overproduction, excess waste, and unnecessary strain on natural resources. Occasionally, this means some of our products may be temporarily unavailable.
To ensure you’re the first to know when a product is back in stock, simply click the ‘Notify Me When In Stock’ button. This way, you’ll receive prompt notifications as soon as the product becomes available again.
Need help choosing the right bedding size?
Our fitted sheets are crafted with versatility in mind, designed to fit mattresses of various sizes. They are one-size-fits-all and can accommodate mattresses up to 40cm in depth (and as thin as 20cm). Plus, they boast a grippy elastic strip that guarantees a secure fit to the bottom of the mattress they are placed on.
If you still have questions or are uncertain about sizing, our dedicated team is here to help. Feel free to reach out to us via our contact form below, and we’ll be more than happy to assist you.
Need help choosing the right apparel size?
To ensure you select the right size, please refer to our comprehensive men’s and women’s size guides You’ll also discover detailed information on fit and sizing within the product’s size guide, which includes specific garment measurements.
In addition, our ‘Details’ section offers valuable insights into the style’s fit, as recommended by our design team. It includes details about the size worn in the product images and the measurements of the model. If you prefer feedback from customers, you can also consult the review section, where shoppers provide their own sizing experiences.
Should you still have any uncertainties regarding sizing, our team will be more than happy to assist you. Please feel free to reach out to us via our contact form below.
Product Care
Caring for Cotton bedding
HOW TO WASH COTTON
You may machine-wash your organic cotton garments at a normal wash cycle setting and at a low temperature (max. 30°C), or cold. Choosing lower temperatures reduces the risk of shrinkage and color fading while minimizing the associated cost and environmental impact of energy usage.
Use a gentle eco-friendly laundry detergent and avoid conventional softeners as well as bleach, as they can damage the fabric. To further protect your organic cotton garments, always wash them with similar colors and inside out.
HOW TO DRY COTTON
Avoid tumble-drying, as this can speed up the aging of your organic cotton garments, may cause shrinkage, and also uses a considerable amount of energy. Instead, hang dry your organic cotton garments immediately after removing them from the washing machine, and gently shake and re-shape them while doing so.
In case you really do need to dry your clothes as quickly as possible, you may tumble-dry them using the air cycle (no heat). But please remember that hang drying your laundry is the most environmentally-friendly option.
HOW TO IRON COTTON
Gently shaking out your garments while they are still damp is often enough to remove wrinkles naturally. However, if you do need to iron your organic cotton clothes, you may do so at a low to medium heat. A good option is always to start with the lowest heat setting and gradually adjust it as needed.
HOW TO REMOVE STAINS FROM COTTON
Generally, it’s best to always treat stains immediately by rinsing them with cold or warm water. Keep in mind that using cold instead of warm or hot water can reduce the chance of a stain setting, especially if it’s wine, pasta sauce, or blood. If water alone doesn’t remove the stain, apply a small amount of eco-friendly laundry detergent to a damp cloth and gently dab the stain. If a stain is severe or you are afraid of ruining the item, it’s a good idea to err on the side of caution and take it to a cleaner.
SUMMARY
Because the cotton is not treated with harsh chemicals, it can be less resistant to heat. Therefore, always make sure to wash, dry, and iron your cotton bedding at low temperatures. And don’t forget that washing your bedding less is also a good idea – it helps preserve your garments’ quality, and has a positive impact on your wallet and the environment.
Caring for Silk
Silk is a very luxurious fabric which is a true investment to last a lifetime and we love it! This fabric needs special care and tips in order for it to look as amazing as it should! Some silks may be washable, whereas others it is recommended to dry clean only. Here are some of our tips and tricks to the best ways to care for your silk fabrics!
Hand Washing
For some silk fabrics, you are able to hand wash them at home instead of taking them to be dry cleaned. Here is the best way to hand wash silk to get the best results.
Before hand washing silk, make sure to test a small area of fabric first. This is through wetting a small area in a little bit of water and gently pressing with a cotton bud to see if any colour residue is picked up. If there is colour residue present, this silk will need to go to the dry cleaners and not be hand washed. If there is no colour residue then it is safe to be hand washed.
It is best to wash silk fabrics by hand with a mild detergent in cool water. Gently agitate and continuously swirl the fabric in the water to remove any stains (try not to scrub too hard as this can damage the fibres of the silk). Do not leave the fabric in the water for too long, approximately 4-5 minutes for small lengths of fabric and up to 30 minutes for larger pieces. Afterwards, make sure to rinse the fabric well with fresh, cool water until the water runs clear. Carefully squeeze out any excess water by rolling in a towel and then hang or lie flat to air dry in a shady place. It is not recommended to soak, boil, bleach or wring out silk fabrics or to leave it crumpled as this affects the fibres in the silk. The fabric shouldn’t take too long to dry and then you are able to wear again!
Brushing Off Stains
For silk fabrics, it is recommended to brush off any small marks instead of fully washing the fabric. This should be done with a sponge or brush. Carefully remove any marks off the cloth in gentle, circular motions to ensure there is limited damage done to the fibres. This can only be done with small, light stains as any harsh ‘scrubbing’ action will damage the cloth.
Storage for Silk
Silk fabrics should not be stored in direct sunlight as this can cause the fabric to fade overtime ruining the cloth. It is recommended instead to store silk in a cool, dry place, out of sunlight. Avoid packing away your fabric in tightly sealed plastic bags, instead opt for breathable cotton bags as silk is a natural fibre so needs to be able to breath. When storing your silk fabrics or garments, make sure to always store your silk clean as any stains or natural oils can degrade the fabric over time and lead to damage or marks.
Ironing Your Silk
If you have hand washed your fabric and are air drying, it is best to try and do it lay the fabric as flat as possible to avoid many creases or wrinkles afterwards. Steaming is usually the safest option but avoid getting any watermarks on the fabric. However, you are able to iron some silk fabrics too, as long as you do it carefully! Make sure to iron the backside of the fabric (where there is no pattern) and on a low, gentle heat. Avoid getting any water droplets on the fabric as this will mark it. If the fabric you are ironing is double-sided, use a pressing cloth to avoid applying heat directly to the pattern.
Dry Cleaning
Some silk fabrics such as taffetas, chiffons and brocades may be dry clean only and thus should only be sent to the dry cleaners for cleaning. This is also true for badly stained silks as hard rubbing through hand washing will damage the fibres. Make sure the dry cleaner is aware of the cause of the stains and therefore will be able to care for your fabric correctly.
This is a general guideline for washing silk and certain qualities may vary. Always check with each individual fabric.
Caring for Linen bedding
Wash your sheets every 1-2 weeks to maintain cleanliness and preserve quality. Opt for a moderate 40℃ or 30℃ wash to protect the fabric. Use a low-heat tumble dry to prevent stress on the threads, avoiding excessive heat that can lead to roughness. Iron on low to medium heat for a smooth finish without compromising the natural texture. Skip fabric conditioner, which can weaken fibers. Remove sheets from the dryer when slightly damp to prevent creasing, or line dry for a crisper finish.
At C&N, we prioritise natural materials and avoid harmful chemicals. Due to linen’s natural characteristics, some fiber loss is normal initially. We recommend washing before use to reduce shedding.
Caring for Recycled Down bedding
Natural down products are delicate and don’t need frequent washing due to their breathability. When necessary, use a short wash cycle with minimal agitation at 30°C-40°C using non-bio detergent. Remove excess water through spinning or a separate spinner.
For drying, use a low-heat setting with clean tennis balls or dryer balls to fluff up the down and restore its loft. Ensure there’s at least 60% empty space in the dryer for proper re-lofting. Alternatively, consider professional laundering.
Store your bedding in a breathable cotton or linen bag to prevent moisture retention, avoiding plastic bags. Periodically fluff and shake your bedding to redistribute the filling and maintain even distribution.
Caring for Grade-A Cashmere products
Our Grade-A cashmere deserves the best care to maintain its softness and integrity. Hand washing is the preferred method.
Use cold water and a mild detergent designed for wool or cashmere. Gently submerge your cashmere item, avoiding rubbing or twisting. Let it soak for 15 minutes, occasionally swirling the water. Drain and rinse with cold water, gently squeezing out excess water.
For drying, lay your cashmere flat on a clean towel, reshaping as needed. Avoid direct sunlight or heat. When storing, fold your items to prevent warping and consider using our anti-moth bag.
If pilling occurs, gently address it with a cashmere comb or your fingers. With proper care, our Grade-A cashmere will maintain its exquisite feel over time.